When a referee raises concerns about a candidate, you should instantly be able to see what matters. Two updates make that easier: reports now flag the answers that are worth a closer look, and you can ask referees exactly what you need to know with customisable questions for all reference types. Here's what to set up to get the benefit of both.

What you need to know

• Answer flagging is live now, ready for you to configure which answers trigger a "Consider" in your package editor.
• You can now write your own questions for academic, character, and HR references, so referees answer exactly what you need.
• Nothing changes by default. You'll need to set this up yourself in the package editor.

What to do now

1. Go to your reference packages.
2. Review your questionnaires to set which answers should count as clear.
3. Want more specific answers on academic, character, or HR references? Customise those questions while you're there.

Looking for more information? Check out our help article or talk to your account manager.