Remarkably, in 10% of ID checks, the name or date of birth a candidate gives doesn't match their identity document. Sometimes it’s a typo, sometimes just a shortened name or initials.

Recent Trust Framework changes have made this a more common issue. We require an exact match on the primary document, so we've built a feature to take the manual chasing out of this for you.

How it works:

• First mismatch — we automatically reset the candidate's submission, no action needed from you
• Second & third mismatch — we flag it for your review, so you can guide the candidate or send them back to try again
• Fourth attempt — if it's still wrong, we automatically move the case to manual review

You'll now see new "Action required" flags on the report for these issues. Previously, these would remain in a pending state, so they were quite hard for anyone to identify and unfortunately often lost. We have introduced this automatic and recruiter-led reset process to automatically identify and help solve these problems. And provide more powerful tools to help your candidates get through the process.