This is a pre-release notification that from Wednesday 8th of April, you’ll have a clearer way to understand candidate history through references, without extra follow-ups. Find detailed information about this release here. 

What you need to know

Zinc will now guide candidates to explain any gaps in their timeline as they complete their reference check.

They’ll choose from structured options: education, seeking work, travelling, or other.

If a candidate was in education during the required period, we'll ask them to submit an academic reference automatically.

You can view the questions they’ll be asked.

What’s new

Clearer gap explanations from candidates
Candidates will now select a category for any gaps in their timeline, making it easier to understand their history without chasing additional details.

Academic references, built for education periods
If a candidate was studying, they’ll submit a tailored academic reference instead of trying to fit this into an employment reference,  improving completion and relevance.

More context, where you need it
For other gaps, candidates can:

• Add a short explanation, and
• Upload supporting documents (optional)

If enabled in your package, candidates may also be asked to provide a character reference for these periods. If you previously enabled ‘accept character references’ for regulatory references, this will now be applied automatically.

The Impact

Providing you a clearer candidate story upfront means you have fewer follow-ups, but more intel to make faster decisions.

Please don't hesitate to reach out if you have any questions or feedback, have a lovely day!