Hi ,

We wanted to let you know about upcoming changes to the UK Digital Identity and Attributes Trust Framework, and the updates we’ve made to the Zinc platform in response that will be live from tomorrow.

What’s changing?

The UK government has placed the Digital Identity and Attributes Trust Framework on a statutory footing. In practice, this means the framework will no longer be guidance — it will be backed by legislation and formal certification requirements.

The framework sets the standards digital identity providers must meet to ensure identity verification is secure, reliable and consistent. For DBS applications, following these standards is what enables digital DBS submissions.

As a certified provider, Zinc adheres to these updated requirements. Some of the changes affect how certain identity documents are assessed and when additional evidence is needed.

How this affects your candidates

For candidates whose identity documents generate a lower confidence score under the updated rules, Zinc will carry out additional verification checks.

These may include:

• Confirming the candidate’s identity against trusted government and public reference agencies records
• Reviewing address history and cross-referencing verification data

These extra checks will be carried out at no additional cost to you. Our aim is to ensure you remain fully compliant, can continue running DBS checks digitally wherever possible, and keep your planned costs on track.

When manual verification is required

If we’ve exhausted all compliant digital verification routes and are still unable to meet the required standard, DBS requires the candidate’s identity to be verified manually.

DBS provides specific guidance on how this must be completed. You can find more detail in our knowledge base article here: Verifying candidate's identity manually.

In these cases, Zinc will:

• Clearly flag affected candidates within the platform
• Prompt you to confirm the required manual checks have been completed

Once you confirm verification has been carried out in line with DBS requirements, we’ll submit the DBS application directly.

If you’re unsure or need more help, feel free to reach out to your Account Manager or contact us via the chat function on Zinc platform.

Warm regards,

Zinc Product Team