Hi ,

July brought a smarter live chat, sharper reference checks, and a batch of upgrades for anyone running iCIMS, PageUp, or the Partner API. Here's what shipped, and what's coming next.

What we shipped in July

Get answers instantly on live chat
The live chat can now take action for you, not just answer questions. You can check how a reference is progressing, get an overview of a background check request, or nudge a candidate to finish their part, all from the chat. We've also refreshed the widget itself — better UI, sound notifications, and a visual nudge when new messages arrive even with it closed.

Spot reference concerns without reading every answer
Referee responses are now checked automatically against the answer you expect, so anything that doesn't match — including job title mismatches — gets flagged for you. You can also customise every type of reference questionnaire to fit what you're screening for.

Smaller updates worth knowing about:

• Bulk recheck uploads: set an individual start date per person when uploading rechecks in bulk.

Integration updates

If you use PageUp, iCIMS, or the Partner API, here's what's new for you:

• PageUp: Zinc now integrates directly with PageUp, so you can run background checks without leaving it.
• iCIMS: reference, DBS, and qualification results now show as Clear or Not clear as soon as they complete, plus the overall order result — no need to switch over to Zinc for the full picture.
• Partner API: cancelling a request from the Recruiter UI or Admin Tracking now triggers the same webhook as cancelling through the API. A new List Results endpoint also lets you pull your full list of background check requests, handy if you ever miss one.

Coming soon

• Direct referee edits: referees will be able to edit their own submissions directly.
• Automatic resets for name & DOB mismatches in ID checks for DBS — read more.
• Greenhouse PDF reports: view reports directly in Greenhouse.

As always, if you have any questions just reply to this email.

The Zinc product team